This course is designed for people interested in the healthcare industry. The primary focus is on using “polite” language to communicate with foreign guests and management in the context of hospital services. Role-plays and other activities prepare you for a wide range of realistic situations including giving directions and advice, handling requests and complaints, explaining services and facilities, using the telephone, services, medical related etc.
- To develop your English communication skills to help you build rapport with patients, their relatives, as well as your healthcare colleagues
- To build your confidence to better handle the unique pressures of working in a healthcare environment with foreign patients and colleagues
- To improve your ability to communicate when dealing with patient admission, taking medical specimens, patient handover, post-operation assessment and discharge planning - as well as patients in pain - and advising patients on necessary lifestyle changes
Course Learning Outcomes
Upon completion of this course you will be able to…
- use English to build trust and empathy with patients and their relatives.
- communicate confidently in a healthcare environment.
- explain and discuss a wide range of potentially sensitive healthcare issues, using polite expressions and English medical terminology.
- 6-week course (30 hours)
- 2.5-hour sessions twice a week
- 3-week course (30 hours)
- 2.5-hour sessions four days a week
- Off-site to be arranged separately
*For 2017 academic terms, this course is offered in Bangkok-area branches only.
- Placement test for new students
- AUA Gold (A2–B1 on the CEFR)
- Course advisement ("Is this course right for me?)
- To contact an AUA Advisor, click HERE.