Communicating in Business

    Communicating in Business:   Email, Telephone Calls, Memorandum & Letter Writing

    Learn and practice the standard forms of business communications: email, telephone calls, and letters/memos. Build your confidence through speaking and writing role-plays, planning business trips, making/receiving inquiries and complaints, expressing concerns, placing orders, and more!

    Course Objectives

    • To write e-mails, memos, and business letters for professional purposes
    • To understand the importance of being an effective business communicator in today’s changing workplace
    • To communicate with the public and colleagues by phone, email, letters and memos

    Course Learning Outcomes

    Upon completion of this course you will be able to…
    • Communicate professionally in both spoken and written English
    • Write effective and concise emails, letters and memos
    • Demonstrate effective speaking and listening skills to make the right impression when making and receiving telephone calls for your company

    Course Structure

    • 3-week course (12 hours)
      • 4-hour sessions once a week (weekends only)
    • Off-site to be arranged separately

    *For 2017 academic terms, this course is offered in Bangkok-area branches only.


    • Placement test for new students
    • AUA Silver (A1–A2 on the CEFR)


    • Course advisement (“Is this course right for me?)
    • To contact an AUA Advisor, click HERE.